Systems Support Chat
Know what to do next with your systems, workflows, and automations.
Get direct access to my operational expertise through Slack when you or your team can handle the implementation but need experienced guidance on the right approach.
$300/month
Why This Exists
You don't need to outsource every systems question.
Sometimes you need something built from scratch. Other times, you just need someone experienced to look at the situation and tell you what makes sense.
How should this table be structured? Why isn't this automation working the way you expected? Should these tools connect? What's the cleanest way to handle this workflow before you spend three hours rebuilding it?
If you or someone on your team can implement the solution once you know what to do, you don't necessarily need another project. You need access to someone who can help you make the right systems decision.
That's what Systems Support Chat is for. Through a dedicated Slack channel, you can bring me questions about your systems, workflows, and automations as they come up. I'll help you understand the problem, think through the options, and determine the next step. No recurring calls required.
If you need someone to take the work off your plate and build it for you, one of my implementation services will be a better fit.
Systems Support Chat is a good fit when you can execute, but need direction.
This is designed for businesses where you or someone on your team can make the changes once you know what needs to happen.
It may be a good fit if:
- You're regularly making decisions about systems, workflows, or automations and want an experienced second set of eyes.
- You can implement changes yourself but don't want to spend hours figuring out the best approach first.
- Your team occasionally gets stuck on a systems question and needs clear direction to keep moving.
- You want ongoing access to operational expertise without adding recurring meetings to your calendar.
What's Included
A dedicated Slack channel
Send your systems, workflow, and automation questions in one shared place as they come up.
Operational and systems guidance
Bring me questions about structure, workflows, automations, and how the pieces of your systems should work together.
Responses within 2 business days
You'll receive guidance directly in Slack, so you can keep moving without waiting for another meeting.
Clear separation between guidance and implementation
If I determine that something needs hands-on building, fixing, or more extensive troubleshooting, I'll let you know. We can scope that work separately if you'd like me to handle it.
The Process
How It Works
Send your question
Drop your question and any relevant context into our shared Slack channel.
Get direction
I'll respond within 2 business days with my recommendation, explanation, or next steps.
Put it into action
You or your team handles the implementation. If the issue requires hands-on work from me rather than guidance, I'll recommend the appropriate next step and we can scope it separately.
Frequently Asked Questions
Can I send questions throughout the month?
Yes. Send questions as they come up throughout the month. Questions should be specific and related to your systems, automations, or workflows so I have enough context to give you a useful answer.
What kinds of questions can I ask?
Systems Support Chat is for questions about how your systems, workflows, and automations should be structured or approached. For example, you might ask for guidance on structuring information in Airtable, approaching an automation, connecting parts of a workflow, or deciding how a process should work before you implement it.
Will you build or fix things for me through Slack?
No. Systems Support Chat is advisory. I'll help you determine what needs to happen, but hands-on implementation, building, and fixes are scoped separately. If you regularly need me to execute the work for you, I'll point you toward the service that's a better fit.
Do I need to be technical?
You don't need advanced technical knowledge, but you or someone on your team should be comfortable implementing the guidance I give you. If you'd rather hand over the work completely, a Backend Build or another implementation service will be a better fit.
How quickly will you respond?
You'll receive a response within 2 business days. This service isn't designed for emergencies or time-sensitive technical support, so if something requires immediate attention, Systems Support Chat may not be the right solution for that issue.
Investment
$300/month
Ongoing access to my guidance on your systems, workflows, and automations through a dedicated Slack channel. For businesses that can handle the implementation and want an experienced operations specialist to help determine the right next move.
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